Our Ethos

Industry expertise

Experienced Freight Specialists

Established in 1989 at the Freight Village at Newcastle International Airport, our company was built on a shared background in air freight and a commitment to delivering reliable global logistics services. Since then, we’ve grown from a two-person operation into the largest independent freight forwarder operating from the site.

A business owner in a light blue shirt receiving a cardboard package from a delivery person.

Tailored freight support

A Customer-Focused Approach

Customer service sits at the heart of everything we do.

We understand that every shipment is different, which is why we take the time to understand each customer’s specific requirements before recommending the most suitable logistics solution. We pride ourselves on a human approach, so you won’t be chatting to a bot with us – just a team member with your best interests in mind.

By listening carefully and adapting to the needs of our clients, we are able to provide tailored international freight shipping services that support a wide range of industries. This approach has helped us build decades-long partnerships with businesses that depend on consistent and responsive support.

Two warehouse workers in high-visibility jackets and hard hats walking down an aisle of tall storage racks filled with pallets.

Guided by strong foundations

Our Values

Our work is guided by a set of values that shape how we support our customers and manage every shipment.

Safety, teamwork, and reliability are central to the way we operate, ensuring consignments are handled responsibly and professionally from start to finish.

We also place strong emphasis on collaboration, both within our team and with our global partners. By working together and maintaining clear communication, we make sure that operations always run smoothly and efficiently.

Cardboard boxes being loaded into a white cargo plane via a conveyor belt loader on an airport tarmac.

A worldwide freight network

Global Connections

We are members of The International Air Transport Association (IATA), The International Freight Association (IFA), and the Fédération Internationale des Associations de Transitaires et Assimilés (FIATA). These global networks bring together freight companies that share our commitment to high standards of service.

We are also proud members of national networks such as the British International Freight Association (BIFA) and North East England Chamber of Commerce.

These partnerships allow us to coordinate shipments both nationally and internationally with confidence. They provide trusted representation in major cities worldwide and give our customers access to reliable logistics support across a broad range of destinations.

A fleet of five white Universal Forwarding vehicles, including vans, a pickup truck, and a small curtain-side truck, parked outside a grey industrial warehouse.

Delivering on every shipment

Our Commitment

We provide logistics solutions designed to meet the needs of every customer, whether that involves coordinating international freight, managing complex shipments, or handling specialised cargo.

Our focus is always on delivering a service that is reliable, responsive, and tailored to each unique shipment.

This dedication to precision and customer satisfaction is reflected in our long-standing motto: ‘If it’s humanly possible, we can get your freight to its destination within the parameters set by you.’

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